Refund Policy | New HD IPTV – 7‑Day Money‑Back Guarantee

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Refund Policy

New HD IPTV – 7‑Day Money‑Back Guarantee & Fair Terms

7‑Day Money‑Back Guarantee

Within the first 7 days after purchase, you will receive a partial or full refund if the service does not meet your technical expectations – for example, due to hardware incompatibility or extended server outages that we cannot resolve.

Note: We strongly recommend using our 24‑hour free trial before committing to a long‑term subscription to verify compatibility with your internet provider and device.

7‑Day Risk‑Free Full Transparency Fair Protection

Excluded Cases

A refund is excluded in the following cases:

Request submitted after the 7‑day period.
Issues caused by your local internet provider (speed, stability).
Mere change of mind after the service has already been used.
Temporary unavailability of individual channels – our servers are maintained 24/7, and interruptions are usually resolved immediately.

Clear Rules 24/7 Server Monitoring

How to Request a Refund

Please contact our support with your order number and a detailed description of the technical issue. We will review your case within 24–48 hours.

Pro tip: Attach screenshots or error logs – this will significantly speed up the processing time.

Fast Review 24/7 Support

Refund Processing

After approval, the amount will be refunded via the original payment method. Please note that depending on your financial institution, the credit may take 5–10 business days.

PayPal / Credit Card: refund initiated immediately
Cryptocurrencies: refund in Euro or USDT by arrangement
Bank Transfer: additional 2‑3 days

Crypto Refunds SSL Secured

Contact Support

If you have questions about our refund policy or need help with your order, our team is available around the clock.

iptvnewhd@gmail.com WhatsApp Support

Response within a few hours (Mon–Sun)